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FAQ
(Frequently Asked Questions)
1)
How does your reservation system work?
How do I get my tickets?
When
you submit a reservation, your credit card will not be charged until a customer service specialist reviews your
order and availability is confirmed. Please allow us up to 24 hours to
review every reservation. Once everything is confirmed, you will receive
your voucher(s) via e-mail.
EXAMPLE:
You submit your reservation for three
different tours (Tour A, Tour B, & Tour
C). We check for the availability
of all three tours, but only Tour A and
Tour B are available. We will send
you an email with the vouchers for Tour
A and Tour B and will notify you that Tour
C is unavailable. Your credit card
will only be charged for Tour A and Tour
B.
2)
What is your cancellation policy?
There is
a 10% service charge on all cancellations
made at least 48 hours before the scheduled activity. There are no refunds for
cancellations or changes made less than 48 hours before the scheduled activity.
There are no refunds for customers who fail to redeem vouchers or
do not show up to the scheduled activity.A full refund will be given if the activity is cancelled
by the vendor. The customer must claim their refund within 30
days.
3)
Why should I book activity
reservations online?
According
to the Hawaii Department of Business, Economic
Development & Tourism, nearly 7.5 million
visitors came to Hawaii in 2005. Popular
hotels, activities, and attractions were
booked months in advance! Reservations
should be made as soon as possible to ensure
availability.
4)
What if I'm buying
tickets for someone else?
On
the final checkout page, there is a optional
box called "Name on Ticket Voucher"
that allows you to enter in the name of
the person participating in the activity.
5)
What is your hours of operation?
Everyday from 8 am - 5 pm Hawaii Standard Time
6)
How do I
change my reservations to a different date or time?
Please
call us at 1-866-418-BUZZ(2899)
and we'll be happy to assist you. Once the changes are confirmed, an email will be sent out with your new activity voucher(s).
7)
What credit cards do you accept?
Visa,
MasterCard, American Express, and Discover
8)
I made a purchase, but I never received a reservation receipt?
Please check your anti-spam filters because it might have been filtered out. You can also view and print your order receipt(s) and activity voucher(s) at anytime by simply logging in and clicking on "personal orders." If
you are still experiencing problems, please
call us at 1-866-418-BUZZ(2899).
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